1. Who This Applies To. This policy covers coaches who create an Envoiy account, and clients whose information is entered into Envoiy by their coach. Clients do not create their own Envoiy account or log in directly.

2. What We Collect.
From coaches: name, email address, phone number, a securely hashed password (we never store your actual password), confirmation of your license/permit status, your subscription plan, your notification preferences, and — if you choose to connect one — your Ziina account credentials (stored encrypted). Connecting Ziina is optional.
From clients: name and phone number, entered by their coach. Envoiy does not collect any other client information, and clients do not interact with Envoiy directly.
Payment data: Envoiy never collects or stores card numbers or other card details. Where a coach connects Ziina, client payments are completed entirely on Ziina's own hosted payment page. Where a coach doesn't connect Ziina, payment happens entirely outside Envoiy, and we never see any payment details for it at all. If you purchase a paid plan through the App Store, that payment is handled entirely by Apple.

3. A Note on Minors. Some clients may be under 18. In these cases, the personal data we hold (a name and phone number) is entered by the client's coach, not by the minor directly, and is used solely to identify who a lesson package belongs to. We do not knowingly collect any other information about minors.

4. Why We Collect This Data. To operate the service — creating packages, generating payment links, tracking session balances, sending you a monthly summary of your own business activity and in-app alerts about payments, packages, and your schedule, and managing your subscription plan — and to communicate with coaches about their account.

5. Who We Share Data With. We share data only where necessary to run the service:

• Ziina, to process payments and generate payment links, for coaches who connect a Ziina account.
• Apple, to process payment for a paid subscription plan purchased through the App Store.
• Supabase, our database and hosting provider, which stores this data on our behalf.
• Resend, which delivers the emails we send you (account emails, schedule reminders, monthly performance statements) and necessarily handles your name and email address to do so.
• Vercel Analytics, which shows us aggregate, non-identifying usage patterns (e.g. how many people visited a page) and does not build a profile of any individual coach.
• Sentry, which alerts us automatically when something in the app breaks, so we can fix it.

We do not sell personal data to anyone, for any purpose.

6. Where Data Is Stored. Your account and business data is stored in a database hosted in Mumbai, India. The application itself runs on Vercel's global infrastructure. Error monitoring data (via Sentry) is stored in the European Union.

7. How Long We Keep Data. We retain account and transaction data for as long as a coach's account is active, and for a reasonable period afterward as required for our own accounting and tax obligations. You can delete your own account at any time from the Account tab in the app: this immediately revokes your login and removes your personal details (name, phone, email, and any connected Ziina credentials), while your clients' package and session history is kept in scrubbed, anonymized form for our accounting records. Deleting an individual client or package instead of your whole account keeps a short-lived recovery copy of it — capped at your 5 most recent deletions — so a mistake can be undone; you can permanently erase any of them yourself at any time from Account > Recently deleted. In-app notifications (payment, package, and schedule alerts) are capped at your 30 most recent — older ones are removed automatically — and you can delete any single one, or all of them at once, yourself at any time. You can also request deletion by contacting us, as described below.

8. Your Rights. You can request access to, correction of, or deletion of your personal data, or object to how it's used, by contacting us at info@envoiy.com. We will respond within 30 days.

9. Changes to This Policy. If we update this policy, we will show you the updated version and, where the changes are significant, ask you to acknowledge it again.

10. Contact. Questions about this policy can be sent to info@envoiy.com.